Returns & Refunds Policy
Thank you for shopping with Trinktopia. We want you to love your handmade candle purchase. If you're not completely satisfied, we're here to help.
â Returns & Exchanges
We accept returns and exchanges for both defective products. You may request:
A refund
An exchange for a similar item (equal weight and style)
đŚ Return Window
Items must be returned within 30 days of delivery.
You must contact us prior to returning any product. Email: admin@trinktopia.com
đ Conditions for Return
To be eligible for a return or exchange:
Item must be unused and in new condition
Item must be in its original packaging
You must provide proof of purchase or order number
We reserve the right to deny returns that do not meet these conditions.
âď¸ Return Process
All returns must be mailed. You are responsible for:
Shipping costs for returns
Choosing a trackable and insured return method (we are not liable for lost or damaged returns)
Return Address and Authorization Number (RA#) will be provided once you contact us at admin@trinktopia.com.
đ° Refunds
Refunds are processed within 14 days of receiving your returned item.
Refunds will be issued to your original payment method
No restocking fees apply
You will not incur any additional refund processing fees
đ Gift Returns
If marked as a gift and shipped directly to you, you may request an exchange only
If the order was not marked as a gift, the refund will be issued to the original purchaser
â Need Help?
Email us at admin@trinktopia.com for any return, exchange, or policy questions.
Handmade Candle Refund Policy - Easy Returns & Exchanges
Shop with confidence! Our handmade candle refund policy ensures hassle-free returns and exchanges. Learn more about eligibility, timelines, and how to request a refund.
Trinktopia
Candles proudly made in USA
admin@trinktopia.com
Š 2024. All rights reserved.
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